Refund policy

Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. Please read our refund policy carefully before making any purchase, especially pre-orders.

1. Pre-Orders: Refunds for pre-ordered items are not processed once the order is confirmed. By pre-ordering, you are reserving the item in advance, and our system automatically processes payments to secure your purchase. Therefore, we are unable to offer refunds for pre-ordered items once the transaction is complete.

2. Store Credit: In the event that you no longer want the pre-ordered item before it is shipped, we offer store credit as an alternative. This store credit can be used for future purchases on our platform. Please contact info@bbybelair.com to arrange for store credit if you wish to cancel your pre-order.

3. Product Unavailability: If for any reason the pre-ordered product becomes unavailable or is discontinued before it is shipped, you will be notified promptly, and a full refund will be issued to the original payment method.

4. Damaged or Defective Items: If the pre-ordered item arrives damaged or defective, please contact us within 5 days of receiving your order, and we will arrange for a replacement or issue a refund according to our standard return policy.

5. Exceptions: Certain exceptions may apply based on specific circumstances. Our customer service team will handle such cases on a case-by-case basis to ensure fair resolution.

By completing a pre-order transaction, you acknowledge that you have read and understood our refund policy regarding pre-ordered items. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.

This refund policy is effective as of April 26, 2024 and may be subject to change without prior notice. Any updates or revisions to this policy will be posted on our website.

Thank you for your understanding and continued support.