Frequently Asked Questions

Do you ship to P.O. boxes?
- We are unable to send to P.O. boxes or military APO/FPO addresses at this time.

My order has been processed, can I change the shipping address?
- If your item has not yet shipped, you can use USPS to change the destination address. Please contact info@bbybelair.com if your order has shipped.

How much does shipping cost?
- Shipping is a standard rate and is calculated at checkout and included in the price.

What shipping carriers do you use?
-We use USPS Ground for domestic orders.

Where is my order?
- Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed to you.

What's your return policy?
- We accept domestic returns and exchanges within 7 days of your order's receipt date. Please contact info@bbybelair.com to initiate a return. Please ensure that the tags are attached, the item is unused, and packing slip is included.

How do pre-orders work?
- A preorder allows you to purchase an item that will be available at a later date. When you place your order, we will charge your selected payment method. After the order has been processed, it is not possible to change the item or payment method. The estimated shipment date is viewable on the product's page or in your confirmation email. Because orders are processed automatically, the shipping date might vary.**View our Refund Policy here.